Putting the right field service technologies into the hands of your team helps improve the customer experience so you convert more customers and bring in more revenue. Armed with the right devices, software, and apps, your team will become more punctual, communicative, and efficient when out on customer service calls.
Here’s what you should know about field service technologies before you choose the devices, software, and apps your team will use when working with customers.
Cloud-based mobile device management (MDM) software will help you manage your field service technicians and their devices. MDM software puts all of your field devices, software, apps, and users into a single dashboard. This empowers you to monitor your team’s work, keep tabs on the locations of your devices, and run routine maintenance and security updates across your entire fleet of field service technologies with a single click.
Once you have chosen your MDM software solution, it is time to select the right field service technologies for your team. The combination of solutions is endless, from smartphones, tablets, and laptops to software and apps that handle contracts, diagnostics, and other field tasks.
In addition to your company-specific software and apps, you may want to consider adding a field service management tool to your fleet of devices. Like MDM software, field service management tools are cloud-based and provide you with a holistic view of where your field technicians are and what they are working on. It helps you and your team track projects and uncovers data insights in regard to response time, customer conversion rates, and other information that is important to the success of your team.
Your field service technicians will also appreciate how field service management software simplifies communication with customers and your central office. This improves their response time in the field, empowers them to run diagnostics and other assessments on-site, and instantly complete service contracts.
If you feel like choosing the right field services technologies for your team could be a daunting task, you’re right. That is why many companies choose to partner with a technology lifecycle management company like eSquared. We are experts in MDM, mobile device hardware, software, and apps so you can focus on the things that will grow your business. Our award-winning help desk is available to your team 24/7 to address any hardware, software, and app issues they encounter in the field.
Our turnkey solutions cover every step of the mobile device management process, from procurement and kitting to deployment and technical support once your devices are in the field. Providing this service on your own is costly and time-consuming, so trust the experts to help you find the right field service technologies to support your team. Get in touch with eSquared today.
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