If you support a team of technicians in the field, then you know not having the right field service management tool can lead to delays, miscommunication, and decreased productivity. eSquared is here to help you discover the tools to tame the chaos and ensure all your mobile devices and assets run smoothly to increase productivity and revenue at your business. Here are our top field service apps for 2023.
What Is a Field Service Mobile App?
A field service mobile app is a software application designed specifically for mobile devices such as tablets, smartphones, and wearables. Mobile applications offer the functionality of a desktop-based system while on the go. Field service applications provide managers and technicians with real-time information to make smarter decisions from anywhere. Field service workers can retrieve, edit and close out work orders as they arrive, eliminating the time needed to drive between an office and a job site.
Customers also benefit, as mobile apps keep technicians organized allowing them to arrive at the appropriate time, instead of leaving customers waiting. In addition, managers can view each technician’s location for safety and know who to best assign new work orders to based on proximity to the job site.
Benefits of Field Service Apps:
- A mobile app streamlines workflow and eliminates the need for paperwork.
- Provides a camera, allowing workers to take photos while at the job site to add to a customer’s profile.
- GPS capabilities help technicians plan routes and get to where they are going. GPS data also provides managers with the ability to track workers as they move through their route.
- Real-time data allows technicians to quickly access important information they need when performing jobs in the field, increasing productivity and reducing wasted time.
- Offline access allows apps to continue functioning offline, even if internet connectivity is spotty or nonexistent. Workers never have to worry about losing access to critical data while in the field.
- Increased collaboration. Mobile apps allow instant communication between teams that keep all parties up to date on the status of work orders, team communication, and important information pertaining to jobs.
ServiceTitan
ServiceTitan offers an all-in-one software solution for residential and commercial field service businesses. ServiceTitan’s inclusive mobile app allows businesses to grow their revenue through tracking customer services, real-time analysis of operations, route optimization, and communication capabilities. Customers benefit from custom service reminders through SMS text message, technician arrival time tracking, and flexible payment options.
With ServiceTitan Mobile, teams can access customer profiles, job histories, prior invoices, photos, voice notes, and more. Additionally, features like the multi-option estimate builder can help technicians close more jobs at a higher average ticket.
ServiceTitan Mobile also ensures crew leads and technicians are performing necessary operational duties such as appropriate paperwork, checklists, standard operating procedures, and best practices via the mobile forms feature. The app includes additional features like timesheet tracking and geofencing to streamline processes, allowing for easy labor and productivity tracking. This field service management software works well for both small businesses and large organizations. Subscription pricing varies based on company size, and business needs. Mobile apps are available for iOS and Android devices.
Sera Systems
Sera Systems offers a Field Service Management (FSM) software that aids multiple field service industries including HVAC, Plumbing, Electrical, and Garage Door Services.
Sera’s mobile app allows field service teams to track job time efficiency and optimize scheduling using intuitive dispatching, which automatically assigns the appropriate technician based on capability, availability, and priority. The dispatch portal allows technicians to easily view job information and track all aspects of work orders.
Other features of the field service mobile app include hassle-free implementation, live customer booking, a customer portal, pricing, billing and payment integrations, and real-time financial and KPI reporting. Sera Systems field service management software works well for both small and large businesses. Subscription pricing varies based on company size, and business needs. Mobile apps are available for iOS and Android devices.
Service Fusion
Service Fusion offers an all-in-one, cloud-based field service management software. This mobile app caters to service contractors and businesses of all sizes across multiple industries. Service Fusion’s primary features include customer management, estimate & job creation, dispatching, scheduling, inventory management, time tracking, field/mobile app, and customer email broadcast. Additional services include VoIP phone solutions, GPS fleet tracking, invoicing, and online payments.
Service Fusion’s mobile app allows technicians to have everything they need at their fingertips. They can also view product catalogs, handle payment processing, track sales revenue, commission reporting, and access integrated voice and text messaging. The software enables users to customize a dashboard and managers can set up user-specific permissions. It integrates with QuickBooks Online, hardware GPS tracking devices, VoIP systems, and other payment processing systems.
Service Fusion offers tiered monthly subscription pricing. Mobile apps are available for iOS and Android devices. Customer support is provided via email, in-app live-chat, and over the phone.
Samsara
Samsara offers more than just a mobile app, they offer complete fleet management services such as in-vehicle dash cameras, engine diagnostics, fleet maintenance, and fuel management through behaviors such as excessive idling and speeding.
Furthermore, Samsara offers a mobile app for residential and commercial field service businesses of all sizes across multiple industries. Samsara’s field service mobile app provides real-time GPS, time tracking, reporting, scheduling and dispatching, messaging, image capture, and digital documents with e-capture capabilities.
Samsara’s mobile app boosts service efficiency with streamlined workflows. Subscription pricing varies based on company size, and business needs. Mobile apps are available for iOS and Android devices.
Azuga
Azuga Works is an easy-to-use, cloud-based field management software that allows businesses to manage and streamline operations end-to-end. Azuga Works allows the office and teams to communicate, efficiently process work orders, scheduling, and dispatching, and monitor all aspects of a job. Technicians can create and manage estimates, invoices, and payments, track labor time, and collect images and information for updating customer profiles.
Furthermore, business owners can boost employee productivity with real-time GPS location tracking that allows for smart field management. Not only will managers know where their employees are at any given time, they can also efficiently schedule, re-route, or dispatch technicians based on who is closest to the job destination. The GPS feature also allows technicians to optimize their routes. Other features of their field service mobile app include operational metrics and reporting to gain valuable business insights and QuickBooks integration.
Lastly, Azuga Works also integrates with Azuga Fleet and Azuga SafetyCam to provide in-cab coaching through buzzers and dual-facing dashcam capabilities to keep your field service workers safe when they are out in the field. Subscription pricing varies based on company size, and business needs. Mobile apps are available for iOS and Android devices.
An End-to-End Solution
eSquared Communication Consulting is a full lifecycle management and consulting company that provides end-to-end solutions for small to large businesses across multiple industries. We partner with leading software companies, mobile carriers, and manufacturers to provide non-biased solutions that fit the unique needs of our customers. Our solutions are completely customizable from software, mobile device and accessory procurement to 24/7 help desk support, and telecommunication and internet solutions.
If you’re investing in field service management software next year, get in touch with eSquared today for expert advice and turnkey mobile device management solutions. We can help you understand your options and choose the tools that best fit your team and business needs.
